Returns and Refunds Policy

Odette Adventures is committed to ensuring your satisfaction with our outdoor and travel products. If you are not completely happy with your purchase, we have a straightforward Return and Refund Policy to help you.Return Request To initiate a return, please contact us via email at [email protected] within 30 days of receiving your item. Include your order number and a brief description of the issue. Our team will guide you through the return process.Eligibility for Returns To be eligible for a return, items must meet the following criteria: – Unused and in the original packaging – Tags and labels must still be attached – No signs of wear or damage Return Shipping Customers are responsible for the return shipping costs unless otherwise agreed upon with our support team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.Refund Process Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, the refund will be processed to your original method of payment within a specified timeframe. Please note that shipping costs are non-refundable.Damaged or Defective Items If you receive a damaged or defective item, please email us at [email protected] within 7 days of receiving your order. We will arrange for a replacement or full refund, depending on the situation.Contact Us For any questions regarding your return or refund, please reach out to our customer service team via email at [email protected]. We are here to assist you!Thank you for choosing Odette Adventures. We appreciate your understanding and support!